THERE was relief for a Coventry woman who has finally managed to get her parents safely from Ukraine into the UK – 10 days after submitting the visa application.
Iryna King travelled with her partner to Poland three weeks ago to meet her parents at the border.
They made the decision to travel to France, thinking the application would be processed quicker at the visa centre in Paris.
However Iryna said the process was made impossible by the way the Home Office set about handling the applications.
“We we’re stuck in Paris for 10 days waiting for an email confirmation to be sent.
“It’s absolutely ridiculous – every time we contacted the Home Office there was no information.
“My father is disabled and needs medication, and we were left without his pills because the delay.”
Iryna said she was disappointed with the lack of organisation and communication between the different Government department.
“We actually found out that the my parents had been granted a visa but the email confirmation hadn’t been sent through to the correct people.
“We we’re so upset, we didn’t expect to be stranded in another country because the Home Office were unable to sort the paperwork.
“Luckily our local MP Zara Sultana got involved, but we shouldn’t have had to have waited.
“There were also other families at the centre left waiting for a visa.
“It’s not good enough.”
Iryna and her partner are taking the matter further and want to investigate why it took so long.
“We don’t understand how it took four days to send an email.
“Whether or not we get any answers we’re not sure, but my parents are elderly and shouldn’t have been treated this way.
“I just want to get this information out there so other families don’t go through what we have.”
Iryna said she was glad her parents were now safe and is now setting about getting them settled.
“I just wanted to get them to safety, we didn’t understand why the process was so difficult.”