Royal Mail delivers first class Coventry service - report

28/05 Updated: 28/05 17:25

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Buy photos » Most first class post reaches its destination the following day, Royal Mail has claimed.

COVENTRY is getting a first class service from Royal Mail, the company has claimed.

Independent figures released this week show 93.6 per cent of first class mail is delivered the next day. The target is 91.5 per cent.

Royal Mail said the target-beating figures were being delivered amid a major modernisation which has seen the working practises of postmen and women, and sorting staff, change.

The performance survey also showed the overwhelming majority of the 59 million letters, packets and parcels delivered in an average day to nearly 29 million addresses arrived safely and on time at the correct destination.

Midlands operations director Paul Jobling, said: "Royal Mail’s target for next-day delivery of First Class mail is one of the highest and most challenging next-day performance targets in Europe.

"We are extremely pleased we are delivering a high quality service for our customers. It’s down to our local management and postmen and women who are determined to deliver the best possible service to our customers."

The cost of first and second class stamps rose by 25 per cent to 60p and 45p recently after Royal Mail reported losses of £1billion pounds over the past four years which bosses said was not sustainable.

The performance survey was carried out by TNS, a market research company with a long track record in the industry which is considered the most reliable and accurate.

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